Medical Records

You may now order and securely access your medical records online at your convenience, using the digital device of your choice!

Benefits of Our New Online Records Access:

  • Use your cell phone, laptop or tablet
  • Order at your convenience online 24/7
  • Save yourself time and a drive to the office
  • Processed within 48 hours or less

Medical Records Processing Fees for Patients

Written Records – $25 flat fee for all available written records on file
Note: NO radiology images are included

Radiology Imaging CD – $8 flat fee per complete set of all available images
Note: No imaging reports or other written records are included.

Written Records plus Radiology Imaging CD – $33 flat fee for all available written records and one complete set of images. Additional complete sets of imaging are $8 per set.

Fees apply to patients requesting records for themselves or directing records to any third party doctor (doctor, attorney, insurance company, etc.)

There are no refunds for any reason. 


Text: (833) 764-7587 for quickest response
Call: (833) 764-7587


If you are a healthcare provider (hospital, clinic, physician’s office) requesting patient medical records for continuing care, use our tailored Quick Release form to submit your request online quickly and easily. Your request will be completed within 24 hours of receipt.


If you represent a third party organization (such as an attorney’s office, insurance company, or records retrieval service), follow the instructions below:

1) Fax your request to 901-759-3193 or mail your request to our Germantown office.

Campbell Clinic
Attn: Medical Records
1400 S. Germantown Road
Germantown, TN 38138

2) When your records are ready, you will receive a fax notifying you that the request has been completed. Please watch for this faxed notification, which includes your online access instructions to retrieve the records. We do not fax or mail medical records.


*Canceling requests is not permitted once the request has been fulfilled. You can expect your request to be completed in 1-2 days on average.

*The W-9 is located online after you log in to access the records.

*You may pay by credit card or check for billable requests. The records will be released immediately if you pay by credit card online. If you pay by check, the records will be released once the check is received. Upon successful payment, you will receive a PAID invoice by fax.