Protecting yourself from the virus shouldn’t mean suffering in pain. We’re working every day to monitor the COVID-19 outbreak, and we’re committed to keeping you safe while providing the orthopaedic care you need.

We’ve developed treatment guidelines based on recommendations from the Center for Disease Control and local government officials. Here’s how we’re currently working to keep you safe:

We follow customized safety protocols based on the latest CDC guidelines

Screeners will take your temperature and ask a few questions on arrival. They are here for your protection, so please be patient as they enforce our policies

All staff are required to wear masks

All patients and visitors are REQUIRED to wear masks or some face covering pursuant to Order of the Shelby County Health Officer for Shelby County, Tennessee

Cleaning protocols have been modified to ensure constant sterile environment

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Check-in desks have been outfitted with Plexiglass dividers

Social distancing of six feet per person and a maximum of four people per elevator at each location

Patients may only bring one essential support individual

Telemedicine Visits allow patients to see their physician at home

Frequently Asked Questions

In response to the lifting of the ban on elective surgeries in Tennessee, we have resumed procedures in our facilities. Our team is actively reaching out to all patients with previously cancelled/rescheduled surgeries along with those who have upcoming surgeries to review their case. We are working hand-in-hand with our surgical facility leadership to take every safety precaution possible, including COVID-19 testing prior to surgery.

All of our offices are open with some modified schedules, for in-person and telemedicine visits. Please refer to the individual office location pages for up-to-date openings and closing times.

All of our facilities are offering Walk-In Care and After Hours appointments.

Our Germantown location has Walk-Ins 8:00am – 4:00pm Monday – Friday and After Hours 4:00pm – 8:00pm Monday – Thursday 8:00am – 11:00am on Saturdays.
Our Wolf River location has Walk-Ins 8:00am – 4:00pm Monday – Friday.
Our Southaven location has Walk-Ins 8:00am – 4:00pm Monday – Friday and After Hours 4:00pm – 8:00pm Monday – Thursday.
Our Collierville and Medical Center locations have Walk-Ins 8:00am – 4:00pm Monday – Friday.

Yes, we request every patient and visitor wear a mask or other suitable face covering, in accordance with local and CDC guidelines.

We are rearranging our waiting rooms to encourage physical distancing. We are placing floor decals to indicate how to stay at a safe distance from others in our clinics. At some locations, you may be able to wait for your appointment in your car. We will call you to be seen. We’ve installed additional hand sanitizing stations and signage to encourage hand hygiene for all staff, patients, and visitors. You may also ask to reschedule your appointment as a telemedicine visit if your doctor deems it appropriate. These virtual appointments have proven to be an effective way for our providers to address many patients health needs.

We have extra supplies of hand sanitizer available to all. Masking and social distancing guidelines are posted and monitored by staff. Seating arranged and marked to promote social distancing guidelines. Robust cleaning and sanitizing practices are active. Please bring your own mask or face covering.

We are limiting the number of people in our offices. We are carefully monitoring all entrance points. We are screening all patients and visitors for symptoms (including temperature checks) and possible COVID-19 exposure before entering our offices. Universal masking/face covering for all patients, visitors, and staff. Waiting areas are arranged for social distancing. Enhanced cleaning of exam rooms and all equipment after each patient. Frequent deep cleaning of other clinic spaces.

Yes, our X-Ray’s and MRI’s are fully operational.

Yes, injections that are being performed.

In-person therapy is open and available at all of our locations. We are offering telemedicine for physical therapy as well.

An essential support individual is an adult guest that falls into one of three categories:

  • Assisting a patient scheduled for surgery
  • Assisting an adult patient who cannot physically or mentally function alone
  • Assisting a minor patient

Surgery Guidelines

We are currently offering elective surgeries. Due to the outbreak, however, our process looks a little bit different than normal. Here are some things to consider when scheduling your surgery:

  • Pre-Op phone call
    During your pre-operative phone call, you will be asked a list of additional screening questions regarding any signs and
    symptoms of COVID – 19. It is important to your care and the health of others that you are forthright and open regarding any
    symptoms, you or close family members, significant others, or close friends may have.
  • Register online
    Please complete an on-line registration prior to your procedure with one One Medical Passport. Additional instructions will be
    given to you by your physician’s office staff or may be emailed to you.
  • Safety screenings
    When you arrive at the facility and prior to being allowed in the surgery center lobby, located on the 4th floor, you and the
    person accompanying you, will be screened for temperature and will answer screening questions.
  • Face masks and pens
    We are REQUIRING all who enter the facility wear a facial covering pursuant to Order of the Shelby County Health Officer for Shelby County, Tennessee. We also ask that patients bring an ink pen for use during the registration process.
  • Caregiver limit
    Only one family members or friend may accompany you into the facility. NO family members or friends will be allowed into the
    clinical area, unless you are a minor. One parent of a minor child may be allowed in the preoperative holding bay and in the
    PACU bay after the procedure. Your family member or friend accompanying you may be asked to wait in their car during your
    procedure. These measures ensure minimum foot traffic and allow for social distancing while in the facility.
  • Discharge procedure
    The physician may contact your family member via phone after your procedure and discharge instructions will be given via
    phone by a nurse. Copies of your discharge instructions will be given to you when you go home.

For appointments call